Privacy policy

Privacy Policy

Last updated: 22 July 2026

This Privacy Policy describes how PLUTO CTN ("the Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase from plutocollection.com.

Contact

If you have questions about this Privacy Policy, would like more information about our privacy practices, or wish to make a complaint, please contact us:

PLUTO CTN
Email: [email protected]
United Kingdom

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

Purpose of collection

To load the Site accurately for you and to perform analytics on Site usage in order to improve and optimize our Site.

Source of collection

Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose

Shared with our processor Shopify.

Personal Information collected

Browser type and version
IP address
Time zone
Cookie information
Products viewed
Search terms
Website interaction data

Order Information

Purpose of collection

To fulfil our contract with you, including:

Processing payments
Fulfilling orders
Arranging shipping and delivery
Providing invoices and order confirmations
Communicating with customers
Screening orders for fraud or risk
Providing marketing communications where consent has been given

Source of collection

Collected directly from you.

Disclosure for a business purpose

Shared with Shopify, payment processors, and shipping providers necessary to fulfil your order.

Personal Information collected

Name
Billing address
Shipping address
Payment information
Email address
Phone number

Customer Support Information

Purpose of collection

To provide customer support and respond to enquiries.

Source of collection

Collected directly from you.

Disclosure for a business purpose

Shared with service providers only where necessary to provide customer support.

Personal Information collected

Name
Email address
Order details
Any information you provide when contacting us

Minors

The Site is not intended for individuals under the age of 16.

We do not knowingly collect Personal Information from children under 16. If you believe that a child has provided Personal Information to us, please contact us and we will take steps to delete such information.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you.

For example:

We use Shopify to power our online store. You can learn more about how Shopify uses Personal Information at: https://www.shopify.com/legal/privacy
We share information with payment providers to process transactions.
We share information with shipping and delivery providers to fulfil and deliver orders.
We may disclose information where required by law, regulation, court order, or other lawful request.
We may use service providers to assist with website analytics, security, and operational functions.

Behavioural Advertising

We use Shopify Analytics and standard Shopify tracking technologies to understand how customers use our website and to improve our products, services, and customer experience.

For more information about targeted advertising you can visit:

https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can also opt out of certain targeted advertising services through:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads
Digital Advertising Alliance: https://optout.aboutads.info/

Using Personal Information

We use your Personal Information to:

Offer products for sale
Process payments
Fulfil orders
Arrange shipping and delivery
Provide invoices and order confirmations
Communicate with customers
Provide customer support
Send promotional emails and marketing communications where permitted
Send abandoned cart reminders
Improve our website and services
Prevent fraud and maintain website security

Lawful Basis (GDPR)

If you are located in the United Kingdom or European Economic Area (EEA), we process your Personal Information on the following lawful bases:

Your consent
Performance of a contract between you and the Site
Compliance with legal obligations
Our legitimate interests, provided these interests do not override your fundamental rights and freedoms

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you request that we delete it, subject to any legal obligations requiring us to retain certain information.

Automatic Decision-Making

We do not engage in fully automated decision-making that has a legal or otherwise significant effect on our customers.

Our processor Shopify may use limited automated fraud prevention measures to help identify potentially fraudulent transactions.

Examples may include:

Temporary restriction of IP addresses associated with repeated failed transactions
Temporary restriction of payment methods associated with suspected fraudulent activity

Your Rights

GDPR Rights

If you are a resident of the United Kingdom or EEA, you have the right to:

Access your Personal Information
Correct inaccurate information
Request deletion of your information
Restrict or object to certain processing activities
Request data portability

To exercise any of these rights, please contact:

[email protected]

Your Personal Information may be processed and stored outside your country of residence, including in countries where Shopify and its service providers operate.

For more information regarding Shopify's GDPR compliance, visit:

https://help.shopify.com/en/manual/your-account/privacy/GDPR

Cookies

A cookie is a small file placed on your device when you visit our Site.

We use cookies and similar technologies to:

Enable website functionality
Remember your preferences
Improve website performance
Understand customer behaviour
Enhance security
Support analytics

Some cookies are necessary for the operation of the Site and cannot be disabled without affecting functionality.

Most web browsers automatically accept cookies, but you can normally modify your browser settings to refuse or delete cookies if you prefer. Please note that doing so may affect certain features of the Site.

More information about cookies can be found at:

https://www.allaboutcookies.org

Do Not Track

Because there is currently no consistent industry standard for responding to "Do Not Track" browser signals, we do not alter our data collection and usage practices when such a signal is received.